PHOTOSYNTH FAQ

How do I access a synth?
You must download the Photosynth software in order to view the synths.

I've downloaded the Photosynth program but I'm still having problems seeing the synths. What do I do next?
If you are having a problem seeing a synth, please contact our partners at Microsoft Live Labs, who can best help you.

What are the system requirements for Photosynth?
Important: Photosynth makes heavy use of your graphics hardware. If you have an older graphics system, Photosynth may not run. Photosynth also requires that your graphics acceleration be set to full.

Operating System: Only Windows XP (SP2 or SP3) and Windows Vista are supported at this time. Running Windows on a Mac? Photosynth runs just fine via Bootcamp and under some VM configurations. Check out our help site for an updated list.

Web Browser: Internet Explorer 7, Firefox 2, or Firefox 3

Memory: 256 MB of memory is a bare minimum. 1 GB is recommended.

Graphics: Minimum 32 MB of graphics memory is required. 64 MB or more is recommended. Photosynth runs on some DirectX6 capable cards and all DirectX7 (and newer) cards.

For more help, contact the Photosynth community help site at http://getsatisfaction.com/livelabs. Find answers to your questions, get tips for using Photosynth, and make suggestions for new features or capabilities.

How do I submit a photo to Photosynth?
Photos are submitted from the Submit Your Photo page.

If you have previously registered with National Geographic, please select "I have a National Geographic account and would like to log in." Enter your registered email address and password, and select your two Visual Code images.

If you have not previously registered with National Geographic, please select "I would like to sign up for a National Geographic Account." Fill out the form and click "Submit." You will next be asked to agree to our Terms and Conditions.

The final step will be to browse for your image, write a caption, and click "Upload My Submission." Once we receive your image, we'll send you a confirmation email. Before you submit your photograph, please make sure it meets the following requirements: * JPG or JPEG file format (ex. YourImage.jpg or YourImage.jpeg) * At least 1,600 pixels wide (if a horizontal image) or 1,600 pixels tall (if a vertical image) * Total file size must be less than 5 megabytes (MB)

If I continue to have problems submitting photos for synth, what should I do?
If you are having a problem submitting photos to a synth, please email us with the details of what happened. Please include your computer type, operating system, and browser version in your email to help us troubleshoot the issue.

How many photos may I submit?
You may submit only as many photos as you consider appropriate; however, each photo must relate to the location for an identified synth.

I'm not a U.S. resident. Can I still participate in Photosynth?
Yes. As long as you have read and accepted the Photosynth rules, we welcome your participation.

I'm under 18 years of age. Can I still submit a photo to Photosynth?
You must be 18 years of age or older to participate in Photosynth. If you're under 18 and would like to submit a photo, you'll have to ask a parent or guardian to do so on your behalf. Have your parent or guardian submit your photograph to Photosynth, noting in the description of the photo their relationship to you as well as your name and age.

When I register for Photosynth, I'm asked to select a Visual Code. What is this?
When registering on Nationalgeograhic.com you'll be asked to select two images as your Visual Code. This is an extra step that National Geographic has taken to protect your personal information. Please treat your Visual Code just like your password: Don't share it with anyone if you want to protect your privacy.

Do photos have to be taken with a digital camera?
Submitted photos do NOT have to be digital photos from a digital camera. Any digital scan will do, as long as the end result is a JPG or JPEG file. You may submit scans of negatives, transparencies, or photographs taken with normal cameras.

Is image manipulation allowed in Photosynth?
National Geographic magazine does not encourage anyone to manipulate photographs.

Read Director of Photography David Griffin's comments on image manipulation.

What should I include in the description of my photograph?
Since many of the sites are large and complex, please include as much detail as possible about the specific area you photographed. This helps us match your photo to other photos taken of the same general area. For example, you might note that your picture is an exterior shot of a detail in a mural at a building's entrance. The more information you provide, the better, up to a maximum of 500 characters (including spaces).

When I submit a photo to Photosynth, do I retain the copyright to the photograph?
By submitting a photograph to Photosynth you will always retain ownership of the copyright. What you will grant National Geographic is a royalty-free, worldwide, perpetual license for that photograph. Please read through the Photosynth rules for more information on the rights you grant when submitting a photograph to Photosynth.

Are release forms required when submitting a photograph to Photosynth?
By submitting a photograph to Photosynth you warrant that you are the owner of the image, that you alone own the copyright, and that you have obtained any necessary third-party releases.

If National Geographic receives a complaint that a photograph violates a copyright, we reserve the right to remove or delete the photograph.

What is a personal release form?
If any person in your photograph is recognizable, you may be asked to provide National Geographic with a personal release form signed by that person or those persons. Images of unrecognizable people do not need personal releases.

A personal release form is a binding contract between the photographer and the subject(s) of the photograph. By signing the release, the subject of the photograph forgoes the right to sue for specific types of claims.

Download our printable Personal Release form. (You'll need Acrobat Reader to view the download. Get the free plug-in here.)

Do photos of children require personal release forms?
Yes, if the children are recognizable (see answer above). But personal release forms for anyone under 18 years of age must be signed by the subject's legal guardian—not by the child.

Download our printable Personal Release form. (You'll need Acrobat Reader to view the download. Get the free plug-in here.)

What is a location release form?
A location release form is a binding contract between the photographer and the owner(s) of private property within or upon which a photograph was taken. By signing the release, the owner of the property forgoes the right to sue for specific types of claims.

Download our printable Location Release form. (You'll need Acrobat Reader to view the download. Get the free plug-in here.)

What is an artist release form?
An artist release form is a binding contract between the photographer and the copyright holder(s) of any art in the photograph. By signing the release, the copyright holder of the art in the photograph forgoes the right to sue for specific types of claims.

Download our printable Artist Release form. (You'll need Acrobat Reader to view the download. Get the free plug-in here.)

Why won't my images upload?
Make sure your images meet the following requirements:
* JPG or JPEG file format (ex. YourImage.jpg or YourImage.jpeg)
* At least 1,600 pixels wide (if a horizontal image) or 1,600 pixels tall (if a vertical image)
* Total file size must be under 5 MB

I didn't receive my confirmation email. Why?
Some ISPs (Internet service providers) commonly install email filters that block or filter emails sent from unknown addresses. If you have a "junk mail" box, check to see if that's where the email landed.

If you've installed software to monitor your email, make sure your settings aren't causing your emails to get blocked. The emails that we send come from admin@nationalgeographic.com.

Still have a question?
If you are having any other kinds of problems with the site, please email us with the details of what happened and we will try to help you. Please include your computer type, operating system, and browser version in your email to help us troubleshoot the issue.